Refund policy

All items are made to order and personalized just for you. Because of this, we do not accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery and we will make it right.

To help us resolve the issue quickly, please include:

Please double-check all personalization details before placing your order.

We are not responsible for errors entered by the customer (such as misspellings, incorrect numbers, or wrong selections).

If you need to make a change, please contact us as soon as possible.

Once production has started, we are unable to make changes or cancel your order.

We are not responsible for shipping delays caused by carriers.

If your package is lost or significantly delayed, please contact us and we will do our best to assist you.

If you have any questions or concerns, please reach out to us at:
destination.home@icloud.com