FAQ ā Frequently Asked Questions
Frequently Asked Questions
š How do I place an order?
- Select your product options (color, size, etc.)
- Enter your personalization details in the box on the product page
- Add to cart and complete checkout
š Be sure to double-check all personalization before placing your order.
āļø Where do I enter personalization?
Each product has a personalization box above the Add to Cart button.
Please enter all requested details (name, number, team, etc.) exactly as you want them made.
šØ What if I have a custom logo?
If your product allows logo customization:
š© Email your logo to:
destination.home@icloud.com
ā Include your order number
ā Example subject: Order #1234 ā Logo
ā High-resolution PNG, SVG, or JPG files work best
š Orders will not begin until your logo is received.
ā±ļø How long does it take to process my order?
All items are made to order.
Processing time is typically:
š 2ā5 business days (may vary by product)
Shipping time is additional.
š How long is shipping?
Shipping times vary depending on your location, but most orders arrive within:
š 2ā5 business days after processing
š Do you accept returns or exchanges?
Because all items are personalized, we do not accept returns or exchanges.
However, if there is an issue with your order (damage, defect, or error on our end), please contact us within 3 days of delivery and we will make it right.
ā ļø What if I entered the wrong personalization?
Please contact us as soon as possible.
If your order has not gone into production, we may be able to update it.
Once production begins, changes may not be possible.
š Do you offer bulk or team orders?
Yes! We love team orders.
Please contact us for:
- Team gifts
- Group discounts
- Custom designs
š¦ What if I didnāt receive my order?
If your order is delayed or missing, please reach out and we will help track it down.
š¬ How can I contact you?
š© Email: destination.home@icloud.com
We typically respond within 3 hours.